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Title
Text copied to clipboard!Physiotherapy Clinic Receptionist
Description
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We are looking for a dedicated and professional Physiotherapy Clinic Receptionist to join our team. The ideal candidate will be the friendly first point of contact for our patients upon arrival, providing a welcoming and efficient experience. This role is crucial to ensuring the smooth daily operation of the clinic by managing appointments, answering phone calls, and facilitating communication between patients and physiotherapists. Additionally, the receptionist must handle medical records with confidentiality and accuracy, as well as coordinate payments and billing. We require an organized individual with exceptional interpersonal skills and the ability to multitask in a dynamic environment. Previous experience in customer service and basic knowledge of medical or physiotherapy terminology will be highly valued. If you are passionate about helping others and want to be part of a team committed to health and wellness, this position is for you.
Responsibilities
Text copied to clipboard!- Greet and receive patients at the physiotherapy clinic.
- Manage and coordinate appointments and schedules for physiotherapists.
- Answer phone calls and patient inquiries.
- Maintain updated medical records and files with confidentiality.
- Handle payments, billing, and service charges.
- Coordinate communication between patients and clinic professionals.
- Keep the reception area organized and presentable.
- Inform patients about services, schedules, and procedures.
- Support general administrative tasks as needed.
- Comply with privacy and data protection regulations.
Requirements
Text copied to clipboard!- Previous experience in customer service or reception, preferably in clinics or medical settings.
- Basic knowledge of medical or physiotherapy terminology.
- Clear and friendly communication skills.
- Ability to multitask and work under pressure.
- Basic proficiency with management software and computer tools.
- Organization and attention to detail.
- Discretion and respect for confidentiality.
- Availability to work clinic-established hours.
- Problem-solving and quick decision-making skills.
- Proactive attitude and customer service orientation.
Potential interview questions
Text copied to clipboard!- What is your previous experience in reception or customer service?
- Have you worked before in a medical or healthcare environment?
- How do you handle situations with upset or difficult patients?
- What management software have you used before?
- How do you ensure patient information confidentiality?
- Are you available to work flexible hours?
- How do you organize your work when handling multiple tasks simultaneously?
- What motivates you to work in a physiotherapy clinic?
